Speak to the BetVictor Team

BetVictor's customer support team is available every day of the year, day and night. Whether your question is about a bet settlement, a free bet that hasn't appeared, or a payment taking longer than expected, we'll get it sorted.

Live Chat is the recommended first point of contact for the vast majority of queries. Open the chat window from any page on the site and you'll be speaking to a trained adviser within moments. There's no queue-jumping system needed — response times are consistently fast.

Email: For queries that require documentation — such as verification requests or formal complaints — please write to [email protected]. Include your full name, registered email address, and account username in your message. We respond within 24 hours as standard.

Responsible Gambling: If you'd like to discuss your account activity, set limits, or access self-exclusion, please contact us via live chat and let the agent know immediately. These requests are handled with priority and full confidentiality. You can also visit GamCare and BeGambleAware directly for independent guidance.

BetVictor is regulated by the UK Gambling Commission. Any complaint not resolved through our internal process can be referred to IBAS (Independent Betting Adjudication Service), our designated ADR provider.