BetVictor Privacy Policy

BetVictor has been serving British customers for decades and has always taken customer trust seriously. That commitment extends to how we handle your personal data. This privacy policy explains everything you need to know about the information we collect, how we use it, and the rights you hold under UK law. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect and Why

When you register a BetVictor account, you provide us with personal details including your full name, date of birth, email address, home address, and phone number. This forms the foundation of your account and is necessary for us to deliver the service, communicate with you, and comply with our regulatory obligations as a UK Gambling Commission licensee.

We collect identity verification documents — passport, driving licence, and proof of address — when required by our KYC (Know Your Customer) process. This is a legal requirement, not a discretionary policy, and enables us to confirm that you are of legal age to bet and that your identity matches our records. Documents are stored in encrypted form and accessed only by authorised compliance staff.

Financial information — your payment method details, transaction history, deposits, and withdrawals — is collected to process your account activity and to maintain the accurate financial records required by anti-money laundering legislation. BetVictor uses PCI-DSS compliant payment systems to handle card data.

Technical data, including your IP address, device type, browser version, and session logs, is collected automatically. This data is used to maintain platform security, detect suspicious access, and analyse usage patterns to improve the overall experience for all users.

Where you interact with our customer support team, we retain records of those communications — chat logs, emails, and call notes — for quality assurance and to resolve any disputes that may arise.

Legal Bases for Processing

BetVictor processes your personal data on four legal bases. The performance of our contract with you covers core account operations and service delivery. Legal obligation covers our compliance with UKGC licencing requirements, anti-money laundering law, and tax reporting. Legitimate interests covers fraud prevention and platform security. Consent covers direct marketing communications, which you can withdraw at any time by updating your preferences or contacting support.

Sharing Your Information

BetVictor does not sell your personal data. We share your information in three circumstances: with service providers who support our operations (payment processors, identity verification agencies, IT infrastructure providers), with fraud prevention networks to protect customers across the industry, and with regulatory and law enforcement authorities where required by law, including the UK Gambling Commission and HMRC. All third-party service providers are contractually bound to protect your data and use it only for the purposes we specify.

Data Retention

We retain your account and transaction data for a minimum of five years following account closure, in accordance with UK anti-money laundering legislation. Certain records — particularly those related to regulatory compliance — may be held for up to seven years. Once data is no longer required for legal or business purposes, it is permanently deleted or anonymised.

Your Rights

Under UK GDPR, you have comprehensive rights over your personal data. You can request access to the information we hold about you, ask us to correct any inaccuracies, and in certain circumstances request that we delete your data. You can object to processing carried out on the basis of legitimate interests, request that we restrict how we use your data while a dispute is resolved, and ask us to provide your data in a portable format.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO), which can be contacted at ico.org.uk or by calling 0303 123 1113.

This policy is kept under regular review. When we make significant changes, we will notify you by email. The current version is always published on this page with the date of the most recent update.